General
Q: Why is Workers Credit Union transferring the servicing of my mortgage loan to Member First Mortgage (MFM)?
A: Workers Credit Union is transferring mortgage servicing to MFM to offer additional benefits and services. Once the transition occurs, you will have new features and options for making payments and accessing information pertaining to your mortgage account.
Q: Who is Member First Mortgage (MFM)?
A: Founded in 2001 and wholly owned by 11 leading credit unions, Member First Mortgage is a Credit Union Service Organization (CUSO). MFM has a strong reputation as a leading mortgage servicer, assisting credit unions and their members with their mortgage needs. Built on the credit union philosophy of "People Helping People", MFM team members have years of experience in mortgage servicing and a service vision unparalleled in the mortgage industry. MFM offers outstanding service you deserve and such things as:
- Automatic payment withdrawal through routing and account number (ACH)
- Free 24-hour online payments
- Free 24-hour online access to view your loan information
- Monthly statements
- And much more...
Q: How can I contact MFM to get information concerning the servicing of my mortgage account?
A: Find answers to general service questions such as payment informatin, tax payments, insurance payments, ACH, etc by contacting 1-866-636-1052, email [emailprotected], or send any correspondence to the following address (please note, the correspondence address is not the payment mailing address):
Member First Mortgage, LLC 616 44th St SE, Grand Rapids, MI 49548
Q: Will my mortgage loan account number change?
A: Yes, you will be assigned a new loan number. The new loan number is indicated on the Notice of Assignment, Sale or Transfer of Servicing Rights letter that you will receive. Your new loan number will be located at the top of the page.
Q: Will any of the terms of my mortgage change?
A: No, the mortgage will continue to be serviced under the original and/or current terms.
Q: Do I need to change the Mortgagee Clause on my homeowner insurance policy?
A: Yes. Please contact your agent to provide a copy of the policy effective June 1, 2024, as well as confirm the Mortgagee Clause listed on your policy reads:
Member First Mortgage, LLC ISAOA/ATIMA, PO Box 3216, Carmel, IN 46082
You may send a copy of the policy to the attention of the Escrow Department at [emailprotected], FAX 616-588-9760, or mail to the above address.
Payment Options
Q: My payment is currently deducted from my account automatically. What do I need to do to continue automatic payments?
A: MFM offers the ability to have your monthly payments taken directly from your account via ACH. Upon conversion, all prior automatic deductions set up with Workers Credit Union will be stopped. If you wish to continue automatic payment deductions, please complete the ACH form online starting June 5, 2024 at memberfirstmortgage.com.
Q: Can I make my payment online?
A: Yes. To enroll, visit memberfirstmortgage.com. Select My Account, click Register, and fill out the information. Once you have completed the signup process, MFM will verify enrollment by email and then you can start using the service. Please note, online payment access starts after June 5, 2024.
Q: Where should I mail my payments?
A: Effective with your June 1, 2024 payment, please mail your payment to the following address:
Member First Mortgage, LLC Dept #771502, Detroit, MI 48277
Q: Can I make my payment over the phone?
A: Yes. Starting June 1, 2024, a payment can be processed over the phone by calling 1-866-636-1052 and speaking with a representative or using the automatic phone system. Please have the following information available: Loan number, ABA/Routing number, checking or savings account number, debit card, and the amount of your payment (fees may apply).
Q: My payment is currently made through a Bill Pay service. What do I need to do?
A: Update your bill pay service with your new loan number and new payment mailing address so that your payment is credited appropriately and without delay.
Statements
Q: How can I get a copy of an old statement that was generated prior to the servicing transfer?
A: Contact Workers Credit Union for statements beginning of year until day before May 31, 2024. Contact MFM for statements on or after June 1, 2024.
Q: What if I don't receive my July mortgage statement?
A: Member First Mortgage, LLC generates monthly mortgage statements on or before the tenth of each month. If you do not receive your monthly statement for July, please call MFM at 1-866-636-1052, or email MFM at [emailprotected].
Q: At the end of 2024, will I receive more than one mortgage tax and interest statement (Form 1098)?
A: Yes. Workers Credit Union will provide you with a 1098 statement from January 1, 2024 to May 31, 2024. MFM will provide you with a 1098 statement from June 1, 2024 to December 31, 2024.
