New Features
- Tap to Pay Functionality– Look for the contactless symbol on the payment terminal.
- EMV Chip Technology: Your new debit card will continue to have an embedded chip that will help increase security and reduce fraud. The EMV chip will be in addition to the standard magnetic strip.
- 24/7 Cardholder Service: Call 1-888-999-7732 for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.
- 1st Ed SmartWallet (Coming Soon!): Real-time credit card information, including transactions, pending activity, payment information and custom email alerts, plus sign up for electronic statements when you log into your account online. More information will be available within our Digital Conversion Guide soon.
What to Know, What to Do Next, and Who to Call
- Your new card will be mailed on or before June 10. Please allow 7-10 business days for delivery. Please DO NOT dispose of your current credit card until June 24 when your new credit card can be activated and used.
- New cards will be mailed to all cardholders, regardless of whether you are the primary or secondary cardholder. Your credit card number, expiration date, and CVV number will change.
- For security reasons, each secondary cardholder will have a new individual card number, CVV number and expiration date.
- If you plan to use your card at any ATM, you will be required to use a PIN. You can select your unique PIN during the activation of the card or call 1-888-999-7732.
- You will need to activate your new credit card from the phone number listed on file with the credit union using the last four digits of the primary member’s Social Security Number.
- If you have automatic payments made with your current credit card, make sure to contact each vendor with your new updated credit card number to help avoid any interruption in your service.
- After June 24 for a limited time period, you will not be able to view your credit card transactions through 1st Ed’s online banking platform. In order to view your credit card transactions, you will need to sign up for SmartWallet through 1st Ed’s online banking platform or mobile app. SmartWallet is a free service.
- Automatic transfers from your 1st Ed checking or savings account to make a credit card payment will no longer be available for a limited time, after June 24.
- After June 24, you will contact the Fraud Department at 1-888-999-7732 to report fraudulent activity on your 1st Ed credit card.
- The new fraud alert phone number will be 1-833-763-2013. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your account.
- For your convenience we have included frequently asked questions at the end of this email. If you have any additional questions or inquiries please call us at (717) 264-6506, option # 2.
New Rewards Program
Starting June 24, you will have a new rewards program for your 1st Ed Credit Union credit card called UChoose Rewards®. UChoose Rewards® will allow you to redeem points on your credit card purchases to use toward cash back, shopping, travel, event tickets, gift cards and more. Some important information about the transition of the rewards program:
- *All qualified rewards transactions performed between June 1 and June 24 will be credited to your rewards balance within 60 days of the transaction. You will not lose any reward points during this transition.
- Any remaining points in the current rewards program after May 31 will be transferred to the new UChoose Rewards® Program, if you choose to redeem any reward points prior to the transition, redemptions will be processed up until May 31.
- All points that are transferred from the current rewards program to UChoose Rewards® will be shown on your UChoose Rewards® account.
- You will start earning points with your new credit card under the new rewards program beginning June 24.
Exciting new redemption features of the new rewards program include:
- A catalog where you can choose to redeem points for merchandise, travel, activities, events, and more.
- Pay with Points at participating merchants and digital walletsbeginning July 2024.
- Pay with Points- Amazonbeginning July 2024.
Important information about the transition of the rewards program:
- Pointscan no longer be earned/redeemed under our current program afterMay 31.
- You may start earning points with your new debit card beginningJune 3when you start using the new debit card to make purchases.
- Any remaining points earned with our currentprogram will be transferred to the new UChoose Rewards® Program.
Key Dates
May 31 – Last day to earn and/or redeem points under our current program. Your points will carry over at time of the transition.
June 10 – New credit card mailed on or before this date.
June 24 – Old credit card becomes inactive.
June 24 – Activate your new credit card starting on June 24, 2024 using the last four digits of the primary member’s Social Security Number.
June 24– New rewards program begins with UChoose Rewards®. You will be able to earn and redeem points at this time.
