Contact Us | Scotiabank Canada (2024)

You can find your bank account numbers at the bottom of your cheques, through your online banking, or on the Scotia mobile app.

There are three parts to an account number: the transit number (or the branch number), the institution number (also called the bank number), and your personal account number.

1. The transit number (or branch number) is 5 digits
2. The institution number (or bank number) is 3 digits
3. Your personal account number is 7 digits

Here's how to view or print your void cheque details on the Scotia mobile app:

1. From the app’s Home screen, select your chequing account
   
2. Select Manage
3. Select Direct deposit/void cheque info
4. Select Void cheque
5. Scroll to Void cheque and select View/print

Prefer to use your desktop? Get started with the Download void cheque demo.

Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here.Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.

You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7.

General Inquiries

1 (800) 4SCOTIA (1-800-472-6842)
1 (800) 645-0288 (services for the hearing impaired)
(416) 701-7200 (Greater Toronto Area/outside Canada and the U.S., please call collect)

Mobile Banking Support Line

1 (877) 908-8866

TeleScotia Telephone Banking

1 (800) 387-6466 (Canada/USA)
(416) 288-1440 (Greater Toronto Area)
1 (800) 645-0288 (TTY - text telephone services for the hearing impaired Canada/USA)

You can finda completelist of phone numbers here.

Personal banking customers
A wire transfer is a quick and safe way to send money between two bank accounts in any major currency either within Canada, the United States, or internationally. A wire transfer can take as little as few hours when sending money within Canada, and up to 5 business days when sending money internationally.

Please visit a Scotiabank branch to arrange the wire transfer. To review the service fees, check the Transfer Fees section of Bank account fees at a glance.

Sending a wire transfer
Before you visit a branch to send a wire transfer, please have the following information ready:

* Currency of the wire transfer

* Recipient's name andaddress

* Recipient's banking information, including their bank account number, ABA number, institution number, SWIFT code, as well as the branch’s full address

Receiving a wire transfer
If you are receiving a wire transfer, you’ll need to share this information with the person who is sending it to you:

* Currency of the wire transfer

* Your name and address

*Your bank account number and branch address

*Scotiabank’s ABA number: 026002532

*Scotiabank’s institution number: 002

*Scotiabank’s SWIFT code: NOSCCATT

Note: Ensure you are comfortable sharing your banking information with the person who is sending you the transfer.

Business customers
Use our convenient Electronic Funds Transfer (EFT) service to make payments and send funds all over the world.

Just contact thebranchorbook an appointment onlineto meet with a Scotiabank advisor near you.You can book an appointment to meet in person or over the phone.

You can also set up a meetingdirectly with:

• Home financing/mortgage advisors
• Scotiabank investment specialists
• Scotia wealth management advisors
• Small business advisors
• Commercial banking specialists

Just use this to get the information you need for any specific branch including:

* Location

* Hours of operation

* Phone and fax numbers

* Transit number

* Wheelchair accessibility

* Language options

Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada:

Online

Sign in to Scotia OnLineto view your account, transfer funds, pay bills and more.

By phone

Call us toll-free at 1(800) 4SCOTIA (if you’re in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you’re anywhere else in the world.

At an ABM

Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

Have a back up payment option

When you're travelling, you should always carry more than one method of payment with you like:

* Credit cards

* Debit cards

* Traveller’s cheques

* Small amounts of local currency

That way, if one payment method doesn't work, or gets lost, you can use another.

If you have any credit or debit card issues while traveling outside of Canada, please contact us right away.

* In the continental U.S. (excluding Alaska) call us toll-free at 1(800)4SCOTIA

* If you’re anywhere else in the world,call us collect at (416)701-7200

If you use Scotia OnLineyoucan useInterace-Transfertosend money and receive money from friends, family, co-workers - anyone with a Canadian bank account.

UsingInterac Email Money Transfer is easiest when the recipient banks online with any of the following financial institutions:

* Scotiabank

* Bank of Montreal

* CIBC

* RBC

* TD Canada Trust

* Tangerine

* President's Choice Financial

If your recipient banks online with a different bank, they can still receive an Interac Email Money Transfer. However there may be a delay for processing, and the recipient may also incur service fees to receive the funds.

If your recipient banks with Scotiabank, but does not use Scotia OnLine, they will not be able to receive the funds. Try a Western Union Money Transfer instead.

Here's what you need to do:

After you have signed onto Scotia OnLine, simply:

1. Click the "Banking" tab

2. Click "Transfers" sub-tab

3. Click the (Interac Email Money Transfer) "Send Money"in the left-hand navigation and follow the on-screen steps

Have more questions about Email Money Transfers? Check theseFAQs for the answer.

Not a Scotia OnLine customer? Find out more about registering for Scotia OnLine.

If you're a personalbanking customerplease seeAccount Fees at a Glance to find information about fees and service charges.

If you're a business bankingcustomerplease refer toYour Guide to Fees and Interest Schedules.

You can also see this list of ABM feesfor everyday transactions.

If you have questions about the service charges on your account please call us at 1(800) 4SCOTIA (1-800-472-6842) or visit your branch for more information.

* ScotiaCard number

* Date of birth

* Mother’s maiden name

* Home phone number

* Postal code

If your ScotiaCard is not registered for online access, we're happy to register it for you. Simply visit your branch or call 1(800) 4SCOTIA.

Small business customers
Please visit your branchtoregister for Scotia OnLine banking.

You can get the latest foreign exchange rates in three easy ways:

Online: View dailyforeign exchange rates for over 25 different currencies.

By phone: Simply call us at 416-866-4900.

At the branch: Find out the day's rates fromyour local Scotiabank branch.

The foreign exchange rate will be the same no matter which option you choose.